Terms and Conditions | Privacy Policy | Cookies Policy
PRIVACY AND DATA PROTECTION POLICY
1. General
Version applicable from 15 December 2025
1. General
Comuto SA (hereinafter, “BlaBlaCar”), (whose registered office is located at 84, avenue de la République, 75011 Paris, France) attaches great importance to the protection and respect of your privacy.
BlaBlaCar has developed a ridesharing platform accessible on a website or in the form of a mobile application, and designed to (i) (i) to put drivers travelling to a given destination in contact with passengers going in the same direction, in order to enable them to share the Trip and therefore the associated costs, (ii) to book tickets for bus trips operated by Bus Operators (the “Bus Operators”) and (iii) search for and make the purchase from BlaBlaCar Train Tickets from the train operators (the “Rail Companies”) that we distribute (hereinafter, the “Platform”).
Comuto SA acts as a data controller regarding the collection, use and sharing of the information that you provide to us through the Platform.
In the event that you purchase Bus Tickets or Train Tickets, your personal data will be transmitted respectively to the Bus Operators or Rail Companies which act as separate data controllers.
Regarding other data controllers responsible for certain activities, please refer to the section “Who are the recipients of the information we collect and why do we share this information with them? ?” below.
This Privacy Policy (together with our Terms & Conditions and any document referred to therein as well as our Cookie Policy) explains how we process the personal data we collect and that you provide to us. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.
2. Information we collect
We may collect and process the following data:
2.1. Information you send to us directly
By using our Platform, you may provide us with information, some of which may identify you or the passengers for whom you are making reservations (“Personal Data”). This is particularly the case when you fill out forms (such as the registration form), when you participate in one of our games, competitions, promotional offers, studies or surveys, when you contact us – whether by telephone, email or any other means of communication – or when you inform us of a problem concerning the use of our Platform.
This information contains in particular the following data:
2.1.1. The data necessary for registration and provision of the service we provide on our Platform:
– Creation of an account: Your first and last name, email address, date of birth, password are required to create an account on the Platform.
– Reserving and/or publishing a carpool trip: Your telephone number is necessary for publishing or booking a carpool trip.
– Reserving a Bus Ticket: If applicable, You can reserve a bus ticket via your account or only with your email address. Passenger information (surname, first name and date of birth) is mandatory.
– Reserving a Train Ticket: If applicable, You can reserve a train ticket via your account or only with your email address and telephone number. Passenger information (surname, first name, date of birth and identity document number for a reservation in Spain) is mandatory.
Otherwise, BlaBlaCar will not be able to provide you with the services offered by our Platform or, where applicable, you will not be authorized to create an account on our Platform;
2.1.2. A photograph published on your profile;
2.1.3. A postal address;
2.1.4. Your mini-biography,
2.1.5 Your gender when you provide this information;
2.1.6. A copy of all written exchanges between you and BlaBlaCar; we may record and/or listen to telephone conversations between you and BlaBlaCar (for example, with our Customer Service);
2.1.7. A copy of all reservations or publications made on our Platform;
2.1.8. If applicable, details of financial or accounting transactions carried out on our Platform or by any other means, including information relating to your payment card, your banking details, information relating to journeys booked or for which you have published an advertisement on our Platform. This information may include your travel preferences;
2.1.9. Details of your visits to our Platform and the content you accessed;
2.1.10. Where applicable, your responses to our surveys and questionnaires and the opinions you have left to evaluate a trip made through our Platform, this information being particularly likely to be used in the context of research and analysis of user behavior;
2.1.11. The data that we may ask you to provide when you notify us of a problem relating to our Platform or our services, such as the subject of your support request;
2.1.12. Data linked to your location so that we can respond to your search for trips near you or to facilitate the publication of a trip;
2.1.13. A copy of your passport, your identity card or any other similar document that you have agreed to provide to us as part of the Verified Profile;
2.1.14. If applicable, data relating to your insurance subscription, as well as your waivers of these subscriptions, and a copy of the declarations made and forms completed for the purposes of subscriptions or contract management.
3. How do we use the data we collect?
We implement various processing operations relating to your personal data, the purposes and legal bases of which are detailed below:
Allow you to use the Platform :
3.1 Execute contracts entered into between you and us and provide you with the information and services requested; This processing is necessary for the performance of our respective contractual obligations.
3.2 If applicable, collect your payments and send you the amounts owed to you via our payment solutions; This processing is necessary for the performance of our respective contractual obligations and compliance with our legal obligations.
3.4 Allow you to personalize your profile on our Platform; This processing is carried out on the basis of your consent. You can withdraw your consent at any time by deleting your personalized information in your profile or by contacting our Customer Service.
3.5 Allow you to communicate and exchange with other members of our community or, if applicable, the transport operators distributed on the Platform, in particular with regard to our services or the journey(s) already taken or that you plan to take; This processing is necessary for the performance of our respective contractual obligations.
3.6 Allow you to use the interactive features of our services if you wish, such as searching for trips around you based on your location or publishing trips based on your location; This processing is necessary for the performance of our respective contractual obligations.
Customer Service Management
3.7 Give you access and allow you to communicate with our Customer Service; This processing is necessary for the execution of our respective contractual obligations.
3.8 Improve our Customer Service and train our customer advisors by recording your telephone conversations with us; This processing is based on our legitimate interests (providing you with quality customer support/improving our customer support). You can object to this processing during each contact.
The fight against fraud and compliance with the T&Cs
3.9 Detect, prevent and react to any breach or non-compliance on your part with the Terms and Conditions. For these purposes, we use automatic analysis technologies of your use of the Platform.
In this context, certain decisions can be taken automatically. These decisions are based on defined criteria and aim to identify and prevent fraudulent behavior within our services. To make these automated decisions, we may process different categories of data, for example, email address, telephone number, IP address, information relating to payment methods, information about your use of our services, etc.
This processing is based on our legitimate interest (to avoid any circumvention on your part of the rules in force on our Platform and to maintain a healthy and secure environment on our Platform). You can exercise your right of opposition by contacting our Customer Service. The legal basis for data processing in the context of automated decision-making is the performance of the contract between you and us. You have the right to obtain human intervention from us, to express your point of view and to contest the decision by contacting our Customer Service.
3.10 Verify your identity declared on your profile and allow you to obtain the “Verified Profile” badge. This processing is necessary for the performance of our respective contractual obligations. This processing may be made mandatory in accordance with the legal obligations incumbent on our payment providers, in which case the processing is necessary for the execution of our respective contractual obligations.
Communications
3.11 Send you the documents and information necessary for the use of our services (such as, for example, reservation confirmations) by e-mail, text messages or any other means of communication; This processing is necessary for the performance of our respective contractual obligations. You can change your communication preferences in your profile settings on the app.
3.12 In order to inform you, by email, SMS or any other means of communication, of changes made to our services and to support you in the use of our services. This processing is carried out on the basis of our legitimate interest (providing you with relevant information). In this case, you can object to this processing during each contact and you can manage your preferences directly in the preference center.
3.13 Contact you by email, text message, telephone call or other means of communication for marketing purposes regarding BlaBlaCar services and products. This processing is based on our legitimate interest (to offer you relevant advertisements), in this case you have a right to object which you can exercise by modifying your communication preferences in your profile settings on the application, by contacting our Customer Service or by following the specific instructions provided in the corresponding communication channel (for example, by clicking on the unsubscribe link; by responding with ‘STOP’; by expressing your opposition during the telephone call, etc.).
3.14 Send you emails for marketing purposes regarding the services and products of our third party partners. This processing is based on your consent. You can withdraw your consent via your communications preferences in your profile; by clicking on the unsubscribe link provided in the communication; or by contacting our Customer Service.
3.15 Send you advertising messages that may be of interest to you on social media platforms or third party sites, or to create exclusion lists for advertising messages. If you would like more information on this subject, we invite you to read the contractual documents of these platforms or sites. For more information, please see Section “Targeted Advertising”. This processing is based on our legitimate interest (to offer you relevant advertising), in this case you have a right to object or on your consent when the law requires it (you can withdraw your consent via your cookie preferences).
3.16 Monitor customer relations and in particular carry out (by email, telephone calls or text messages) satisfaction surveys and studies including surveys, product tests and statistics; This processing is based on our legitimate interest (evaluating our Platform and the services we provide in order to improve them). You can object to this processing during the contact.
3.17 Evaluate the effectiveness of the advertising messages we send and adapt them to our users. This processing is based (i) on our legitimate interest (measuring and optimizing the effectiveness of our advertising campaigns) or (ii) on your consent, when required by law (You are free to change your mind at any time and adjust the cookie settings later. Simply go to the cookie settings displayed in the footer or in your BlaBlaCar account settings).
Improving and securing our Platform
3.18 Manage our Platform and carry out internal technical operations in the context of problem solving, data analysis, testing, research;This processing is based on our legitimate interest (ensuring the security of our Platform and improving its characteristics).
3.19 Improve and optimize our Platform, in particular to ensure that the display of our content is adapted to your device; This processing is based on our legitimate interest (providing you with relevant content).
Studies and research
3.20 Carry out studies or research in the field of the environment, mobility, energy savings or extra-financial performance; This processing is based on our legitimate interest (evaluating the impacts of our mobility offers) or is necessary to comply with our legal obligations such as our extra-financial reporting obligations.
Responding to legal requests and protecting our rights
3.21 Respond to legal requisitions or any other request legally founded in law; This processing is based on our legal obligations.
3.22 Defend and protect our interests when this is necessary for the establishment, exercise or defense of a legal right; This processing is based on the performance of the contract or our legitimate interests.
4. Who are the recipients of the information we collect and why do we transmit this information to them?
4.1. As part of the use of our services, some of your information is transmitted to other members of our community through your public profile or as part of the reservation process (for example we communicate your telephone number to the people with whom you will be traveling to facilitate the organization of your carpool, your age is displayed on your public profile to help maintain a high level of trust among our members). We publish the reviews you write as part of our review system on our Platform. These notices, which contain your first name and the first letter of your last name as well as your photograph, are visible to all visitors to our Platform.
4.2 If applicable, we share your personal data with Bus Operators and Railway Companies for the purposes of providing transport services. In these cases, the Bus Operators and the Railway Companies act as separate data controllers and the processing of your personal data is subject to their respective privacy policies. The transport companies operating on behalf of BlaBlaCar Bus act as subcontractors and within the framework of the execution of any contract concluded between you and us.
4.3 We may also share information about you, including Personal Data, with other entities of the BlaBlaCar group within the framework provided for in this Privacy Policy. In the event that we sell or acquire a company or assets, we reserve the right to share your Personal Data with the potential seller or buyer of this company or these assets. If BlaBlaCar or all or part of its assets are purchased by a third party, the data in our possession will, where applicable, be transferred to the new owner.
4.4 We may disclose information about you to courts, police authorities, customs, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we have a legal obligation to do so or if we believe in good faith that it is necessary to (i) respond to any claim against BlaBlaCar, (ii) comply with any legal request, (iii) enforce any contract entered into with our members, such as the Terms and Conditions and this Privacy Policy (iv) in the event of an emergency involving public health or the physical integrity of a person, (v) in the context of inquiries and investigations, or (vi) in order to guarantee the rights, property and security of BlaBlaCar, its members and more generally any third party.
4.5 If applicable, we may share data with organizations responsible for creating energy savings certificates, on the basis of their public interest mission to justify the energy savings achieved through long-distance carpooling.
4.6 We also work in close collaboration with third party organizations which may have access to your Personal Data, and in particular with:
- social media platforms which may offer you features allowing you to integrate information from your account on their own platform into your BlaBlaCar profile;
- our commercial partners who promote their services on our Platform and to which you can decide to subscribe. These services may in particular consist of insurance services, banking services, vehicle rental services, etc.;
- [if applicable] our insurer partners or insurance intermediaries in order to confirm your eligibility for insurance programs, communicate a price to you, enable your subscription to the insurance contracts offered and the management of your claims if applicable (or the management of claims concerning journeys that you have made with another insured member of our community) and meet their legal and regulatory obligations;
- our business partners on whose website we may advertise our services;
- the subcontractors we use in particular for technical services [if applicable to you], electronic signatures, payment services, identity verification and driving licenses, customer relations centers and even providers of analytical solutions.
4.7 We do not share your data with the third parties mentioned in 4.6. above only in the following cases:
- When we use a service provider as part of the execution of any contract concluded between you and us or in order to provide or improve our services (for example in the context of payments made via our Platform);
- When we use search engine and analytics solution providers to improve and optimize our Platform; we may also share information with our insurance partners that allows us to evaluate and improve the performance of our insurance products and optimize their design. You have the possibility to object to this processing by contacting the contact indicated in article 14 below;
- When you expressly request it (for example when you use the authentication methods provided by social networks, subscribe to a service provided by one of our partners, ask to benefit from an offer or a good deal from one of our partners);
- When we distribute, on the websites of our commercial partners, certain parts of our Platform (including the journeys you have posted) via APIs or widgets. In this case, certain information from your public profile may also be displayed on these sites.
4.8 In accordance with applicable legislation and with your consent where required (in this case, you can withdraw your consent at any time by contacting our Customer Service), we may aggregate data which concerns you and which we receive or send to our commercial partners, in particular all or part of your Personal Data and information collected via cookies. This aggregated information will only be used for the purposes described above.
4.9 We draw your attention to the fact that if you decide to let us access some of your information, in particular your Personal Data, via connection services made available by our commercial partners, their confidentiality policies are also binding on you. We have no control over the collection or processing of your data implemented by our commercial partners on their own platform.
5. How do we use and moderate your messages?
5.1. We may take note of the messages that you exchange with other members of our community via our Platform, in particular for the purposes of fraud prevention, improvement of our services, user assistance, verification of compliance by our members with contracts concluded with us and in particular with our Terms and Conditions. For example, in order to prevent a member from circumventing our online reservation system, we authorize ourselves to browse and analyze the messages exchanged on our Platform to ensure that they do not contain any contact details or references to other websites and, if necessary, this may result in blocking of these messages or filtering of all or part of these messages.
5.2. We never learn your communications with other members of our community for promotional or advertising targeting purposes. Where possible, we use automated systems to moderate messages transmitted between members via our Platform, without any individual decision being made.
6. Targeted Online Advertising and Ad Personnalization
6.1 In accordance with applicable law and with your consent where required, we may use the data you provide to us on our Platform such as some of your profile data and browsing data, to display to you, or exclude you from targeted advertisements on, social media platforms or third-party sites, based on your profile and based on your interests or activities on our platform. This processing is carried out on the basis of our legitimate interest in showing you advertisements for similar services. You can object to this processing at any time by configuring the parameters relating to the advertising of your account directly on the platform of said social network or by contacting us according to the terms described in article 14 below.
6.2 In accordance with applicable laws, we use data collected through cookies and similar technologies to display personalized advertisements through Google AdMob on our mobile app. These ads may be based on factors such as your activity on our Platform, your approximate location, and certain online interactions, including with third-party sites or apps that use Google advertising services. This processing is based on our legitimate interest (i.e. Earning financial revenue in displaying you personalised ads). You can opt out of the processing of your data for personalization of the ads through your device or Google Ads settings, or by adjusting cookie permissions in your browser. If opted out, the ads you will see will be less relevant to your interests. For more details, please refer to our Cookies Policy.
7. Is your data transferred, how and where?
7.1 As a general rule, we store your Personal Data within the European Union. However, to the extent that, for example, some of our service providers are located in countries outside the European Union (“Third Countries”), we transfer some of your Personal Data to Third Countries. This may particularly be the case for Third Countries for which the European Commission has not taken an “adequate protection” decision. In such a case, we ensure that this transfer is carried out in compliance with the applicable regulations and guarantees a sufficient level of protection of the privacy and fundamental rights of individuals (in particular by the standard contractual clauses of the European Commission).
7.2 Upon simple request to our Data Protection Officer (dataprotection@blablacar.com), we can provide you with more information regarding these guarantees (in particular the standard contractual clauses of the European Commission).
8. What are your rights over your personal data?
8.1 You have the right to receive a copy of your Personal Data in our possession (“right of access”).
8.2 For processing activities carried out on the basis of your consent, you may withdraw your consent at any time as described in Article 3.
8.3 You can also request the erasure of your Personal Data as well as the rectification of erroneous or obsolete Personal Data (“right of erasure and right of rectification”). Please note that we may retain certain information about you when required to do so by law or when we have a legitimate reason to do so. This is for example the case if we believe that you have committed fraud or violated our Terms and Conditions and we want to prevent you from circumventing the rules applicable to our community
8.4 You also have the right to object at any time to (i) the processing of your Personal Data for direct marketing purposes, or (ii) other processing carried out on the basis of our legitimate interest for reasons relating to your particular situation (“right to object”).
8.5 You have the right to limit the processing carried out on your Personal Data (“right to limitation”). Please note that this right only applies if (i) you contest the accuracy of your Personal Data for the period allowing us to verify the accuracy of your Personal Data; (ii) in the event of unlawful processing on our part and you request a limitation of their use rather than erasure, (iii) we no longer need the personal data for the purposes of the processing but you still need them for the establishment, exercise or defense of legal claims; iv) in the event of exercising your right of opposition during the verification period to determine whether the legitimate reasons we are pursuing prevail over yours.
8.6 You also have the right to portability of your data, i.e. the right to receive the Personal Data you have provided to us in a structured, commonly used and machine-readable format and the right to transmit this data to another data controller (“right to portability”).
8.7 You have the right to lodge a complaint with the competent supervisory authority or obtain redress from the competent courts if you consider we have not respected your rights.
8.8 You also have the right to define directives relating to the fate of your Personal Data after your death.
8.9 To exercise these rights, you can contact our Personal Data Protection Officer according to the terms defined in article 13 below.
9.Cookies and similar technologies
To find out more, see our Cookie Policy.
10.Confidentiality of your password
You are responsible for the confidentiality of the password you choose to access your account on our Platform.
You agree to keep this password secret and not to communicate it to anyone.
11. Links to other websites and social networks
Our Platform may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we accept no responsibility for the use made by these sites of information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.
12. Changes to our Privacy Policy
We may occasionally modify this Privacy Policy. When necessary, we will inform you and/or seek your consent. We advise you to regularly consult this page to be aware of any modifications or updates made to our Privacy Policy.
13. Contact
For any questions relating to this Privacy Policy or for any request relating to your Personal Data, you can contact us by sending an email to our data protection officer at dataprotection@blablacar.com or by sending us a letter to the address mentioned at the top of this document.